Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.
The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.
Purpose: The International Technical Sales Specialist exists to develop global equipment, parts, and service opportunities while providing the technical application support needed to secure orders, support installations, and sustain customer satisfaction after the sale.
Identify, develop, and close international equipment sales opportunities in targeted industries, geographies, and strategic accounts where Evergreen, a Novolex Brand products, parts, and service capabilities create measurable customer value.
Serve as a combined sales and technical service resource by assessing customer processing, packaging, equipment, service, and aftermarket needs and proposing complete solutions that include equipment, parts, installation, commissioning, training, and ongoing support.
Develop demand in global markets through direct customer engagement, personal presentations, distributor/channel relationships, technical evaluations, and coordination with internal sales, service, engineering, manufacturing, and parts teams.
Lead the customer through the buying process by identifying decision makers, technical influencers, purchasing requirements, project timelines, capital approval needs, and post-sale service expectations.
Ensure customer satisfaction from opportunity development through order fulfillment, installation, after-sales support, troubleshooting, and long-term account management.
1. 2. | Key Accountabilities: State in a series of bullet statements the required key results or "whats" and the key actions "hows" taken for each "what." List the accountabilities in order of importance, top to bottom. |
WHAT: Develop and execute the international sales plan to achieve equipment, parts, and service revenue targets.
HOW: Segment, target, and position priority markets and accounts; maintain monthly, quarterly, and annual forecasts; prospect new applications; and manage long-cycle opportunities from discovery through purchase commitment.
WHAT: Provide technical sales leadership and application expertise for equipment projects.
HOW: Understand customer processing, distribution, packaging, sanitation, and growth requirements; evaluate equipment condition and performance issues; prepare equipment modification and labor quotations; and recommend solutions that support customer productivity and packaging quality.
WHAT: Coordinate installation, commissioning, service support, and after-sales satisfaction for international customers.
HOW: Partner with field service, engineering, manufacturing, and parts teams to plan resources, manage project scope, support emergency or breakdown service, provide troubleshooting assistance, and ensure customers receive what was promised during the sales process.
WHAT: Build strategic customer and channel relationships across assigned international markets.
HOW: Identify buyers, users, technical evaluators, distributors, and regional partners; communicate competitive intelligence; develop long-term relationships; and position Evergreen, a Novolex Brand as a global equipment and service partner rather than only a supplier.
WHAT: Maintain complete product, market, and competitive knowledge.
HOW: Stay current on equipment technologies, applications, sanitation requirements, customer systems, competitor offerings, pricing, performance issues, and emerging market trends; maintain installation profiles and recommend new products, features, and programs.
WHAT: Promote customer satisfaction, safety, compliance, and ethical business practices.
HOW: Resolve customer conflicts promptly, communicate clearly across cultures and time zones, complete administrative requirements, participate in required training, follow company policies, support safe work practices, and protect business information.
Key Challenges: Briefly describe the key challenges the position/role currently faces or will face in the next 1-2 years regarding: |
Manage global customers across regions, languages, cultures, time zones, and extended international travel requirements while maintaining strong customer responsiveness.
Develop and close international equipment, aftermarket parts, and service opportunities in assigned global markets, including new accounts with limited awareness of Evergreen, a Novolex Brand.
Navigate long sales cycles of two to five years from project discovery through installation, commissioning, and customer acceptance.
Support technical service, commissioning, training, troubleshooting, and installation success while ensuring long-term customer satisfaction.
Adapt to changing customer capital spending, global economic conditions, credit availability, and competitive pressures.
Maintain accurate machine-opportunity forecasts to support inventory planning, manufacturing alignment, resource planning, and revenue performance.
Stay current on technical product lines, applications, customer processing needs, competitive offerings, and effective regional channel strategies with distributors, agents, and service partners.
Manage expenses related to international travel, customer visits, technical support, and regional channel development.
Knowledge and Experience: Briefly describe the knowledge, skills, demonstrated behaviors and experience required for entry into the position/role. |
5–7 years of sales, technical service, engineering, equipment manufacturing, or related industry experience.
Working knowledge of food, dairy, juice, beverage, primary packaging, filling equipment, and customer processing applications.
Mechanical understanding of filling equipment, installation, commissioning, troubleshooting, preventive maintenance, equipment modification, and customer training requirements.
Experience managing national, key, or international accounts and selling to multiple levels, including users, technical evaluators, purchasing teams, and executive decision-makers.
Knowledge of hot fill, cold fill, ESL, aseptic processing, CIP, sterilization, sanitation principles, and general GMP practices is preferred.
Strong communication, organization, negotiation, customer relationship, and time-management skills; ability to work independently with limited supervision.
Proficiency with Microsoft Office, video meeting platforms, mobile communications tools, and international customer communication channels.
Fluent written and spoken English required; additional language capability is a plus. Passport and ability to travel internationally are required.
Organizational Relationship: Show how the position/role fits into the total organization by attaching a copy of an organization chart. |
Position reports to the General Manager. The role works closely with sales, field service, engineering, manufacturing, parts, finance, and regional channel partners to develop international opportunities and deliver complete customer solutions.
4. | Comments: Comment on other aspects of the position/role that would be helpful in defining the total picture, e.g., unique working conditions, relationships or physical requirements. |
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Requires 70%–80% international travel, including extended trips of three to four weeks depending on customer, installation, and market-development needs.
Requires flexibility for meetings, calls, customer support, and issue resolution across global time zones; not limited to standard business hours.
Must be able to travel independently, manage territory and travel plans, and adjust schedules quickly based on customer or project needs.
Requires close collaboration with sales, service, engineering, manufacturing, parts, finance, and channel partners to deliver a complete customer solution.
May require hands-on technical support, equipment assessment, customer training, troubleshooting assistance, and participation in installation or commissioning activities.
Must represent Evergreen, a Novolex Brand professionally in global markets and maintain strong customer relationships before, during, and after the sale.
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With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.
At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.
We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.
Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual who, because of his or her disability, needs an accommodation in connection with an aspect of the Company's application process should contact myHRservices@novolex.com.
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